Why Those Employees Who Need Support the Most Are Least Likely to Use It


For many employees, their ability to effectively read, write, and communicate can make all the difference in their professional success and personal growth. 

Literacy isn't just about reading and writing; it's about understanding and being understood, which directly impacts productivity, job satisfaction, and career advancement.



From an employee's perspective, inadequate literacy skills can lead to frustration, reduced confidence, and missed opportunities. Imagine struggling to understand a safety manual, misinterpreting an important email, or feeling embarrassed to participate in team meetings. These challenges create a significant barrier to career progression and personal development.

Many employees hesitate to seek help due to fear of judgment or stigmatization. They worry about appearing incompetent or being overlooked for promotions. This reluctance is often exacerbated in dysfunctional organizations where there is a pathological health and safety culture and an unwillingness to embrace expertise. In such environments, employees are less likely to admit their struggles or seek the support they need.

There is hope. By investing in literacy programs and support, employers can create a more inclusive and supportive workplace. This benefits employees and boosts overall company performance. Employees confident in their literacy skills are more likely to engage actively, contribute innovative ideas, and pursue further professional development.




Many employers recognize the power of literacy and take actionable steps to support their workforce. Implementing comprehensive literacy programs, providing access to resources, and fostering an environment of continuous learning can transform lives and drive business success. However, the success of these initiatives hinges on an organizational culture that values and supports its employees.

Overcoming Organizational Barriers

Employers must address systemic issues that prevent employees from seeking help. This includes promoting a healthy organizational culture that values expertise and supports employee development. When employees feel safe and supported, they are more likely to take advantage of available resources and improve their literacy skills. For example:

  1. Provide Continuous Learning Opportunities: Offer regular training and development programs focused on literacy and other essential skills.
  2. Foster a Supportive Environment: Encourage open communication and create a culture where employees feel comfortable seeking help.
  3. Implement Robust Literacy Programs: Develop comprehensive programs tailored to the needs of your workforce, including ESOL support and access to learning materials.
  4. Promote a Healthy Organizational Culture: Address any dysfunctional aspects of your organizational culture, particularly regarding health and safety, and demonstrate a commitment to employee well-being.

By addressing these barriers and investing in literacy, employers can empower their employees and create a more resilient, productive workforce.



Especially for many migrant employees, securing and maintaining employment in a new country presents unique challenges. From navigating unfamiliar customs and bureaucracy to overcoming language barriers, the journey to professional success can be daunting. These employees bring diverse skills and perspectives to the table, yet they often face obstacles that hinder their career growth and job satisfaction.

The initial excitement of securing a job can quickly be overshadowed by the reality of adjusting to a new work culture. Misunderstandings due to language differences, difficulties in understanding workplace policies, and feeling isolated from colleagues are common issues. These challenges can lead to frustration and, in some cases, a lack of confidence in their ability to succeed.

Employers play a crucial role in addressing these challenges. By providing targeted support, such as language training, mentorship programs, and cultural orientation sessions, companies can help migrant employees feel more integrated and valued. This enhances their job satisfaction and promotes a more cohesive and productive work environment.

A resilient mindset is key to navigating these challenges successfully. Empowering migrant employees with the tools and support they need can transform their professional lives and contribute to the overall success of the organization.

Building a Resilient Workforce

In today’s competitive job market, employees face numerous challenges that can impede their professional growth and overall job satisfaction. For adults in employment, especially those requiring literacy support, the hurdles can seem insurmountable. Whether it's keeping up with the demands of a technologically advancing workplace or navigating complex bureaucratic processes, the need for a resilient mindset has never been more apparent.

Employers must recognize and address these barriers head-on. Providing continuous learning opportunities, fostering a supportive work environment, and implementing robust literacy and skills training programs are essential steps. When employees feel equipped to handle the demands of their roles, they are more likely to contribute positively and remain engaged in their work.

A resilient mindset enables employees to view challenges as growth opportunities rather than obstacles. This perspective shift can lead to innovative solutions and a more dynamic, adaptable workforce. Encouraging open communication, offering mentorship, and creating a culture of support are crucial in cultivating this resilience.


Take Action

Ready to empower your team with essential literacy skills and build a resilient workforce? Visit my website at connect-ed.co.nz or email me at lee@connect-ed.co.nz to discover more resources on creating a resilient mindset.

#WorkplaceLiteracy #EmployeeEmpowerment #ResilientMindset #ESOLSupport #CareerDevelopment #InclusiveWorkplace #MigrantSupport #EmployeeWellbeing #WorkplaceInclusion #ContinuousLearning #SkillsTraining #HealthAndSafety


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